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Sales Services provided by Laing Bennett

What We Do

What we do

Selling a property is one of the largest transactions many of us go through and having the experience and support from us is crucial.

When a property comes onto the market with us we ensure that all of our sale team are given an extensive overview of the property enabling them to answer almost any question about it.


When a new property comes onto the market we will search our database and send out the property details to suitable applicants. The sales team will then follow this up and answer any questions they might have with the aim of booking them into view. Prospective purchasers enquiring about our properties on a daily basis through a variety of sources including; in person at our offices, telephone, email and through the online portals like Rightmove and OnTheMarket. We keep in regular contact with them ensuring that we are up to date with their position (ability to move) and requirements before carefully matching them to properties that come onto the market.


Viewings are straight forward, as our staff are on hand to conduct them, allowing for a relaxed and informative look around each property. We will confirm each viewing by email and endeavour to obtain feedback within 24 hours of the appointment. If we can't get feedback we will make sure you know what we are doing to obtain it.

Contact with you

We believe that communication is the key in selling your property. We will constantly keep you updated on the marketing of your property by letting you know each time your property is advertised in the printed press and sending you monthly statistics on how your property is performing on Rightmove. We will also telephone you every two weeks to give you a full update on the marketing of your property.


Once an offer is received, we will verify and confirm the buyer's position, finances and chain details in order to give you all the information and to cut down on potential problems later on in the transaction.

Sales progression

Once a sale is agreed, we assist in the progression of the transaction by liaising with your solicitor and ensuring that both you and your purchaser are kept informed as to which stage the sale has reached. We are on hand to help with any problems or issues that might crop up to ensure the smoothest possible transaction.

Professional Recommendations

To further widen the service that we offer you, we can provide access to a wide spectrum of specialised property professionals. Whether you are looking for a solicitor, surveyor, financial advisor, planning consultant, builder, decorator or cleaner, we can put you in touch with the relevant service with confidence.

You can be confident that we will be there to support you at every step from putting the property up for sale to handing over the keys to the purchaser on completion day.



Although Home Information Packs (HIPs) are no longer required all properties marketed for sale in England and Wales must have an EPC commissioned within 7 days of the property being marketed.

EPCs give information on how to make your home more energy efficient and reduce your energy costs.

EPCs contain:

  • information on your home's energy use and typical energy costs
  • a recommendation report with suggestions to reduce energy use and save money
  • details of the person who carried out the EPC assessment

Energy use and potential savings

EPCs carry ratings that compare the current energy efficiency and estimated costs of energy use with potential figures that your home could achieve. Potential figures are calculated by estimating what the energy efficiency and energy costs could be if energy saving measures were put in place.

The rating measures the energy efficiency of your home using a grade from 'A' to 'G' An 'A' rating is the most efficient, while 'G' is the least efficient. The average efficiency grade to date is 'D'. All homes are measured using the same calculations, so you can compare the energy efficiency of different properties.

The recommendation report

EPCs also provide a detailed recommendation report showing how you could reduce the amount of energy you use and your carbon dioxide emissions.

The report lists:

  • suggested improvements, like fitting loft insulation
  • possible cost savings per year, if the improvements are made
  • how the recommendations would change the energy efficiency rating of the property

You don't have to act on the recommendations in the report. However, if you decide to do so, it could make your property more attractive for sale by making it more energy efficient.

Further information about local companies that we recommend for carrying out EPCs is available on request.



Bull and Bull Solicitors

98 Thomas Way
International Business Park

T: 01227 714860

Piggots Solicitors

10 Victoria Crescent
CT16 1DU

T: 01304 212206

Robson & Co Solicitors

147 High Street
CT21 5JN

T: 01303 264581

Kingsfords Solicitors

158 High Street
CT21 5JR

T: 01303 267901


Godden Allen Lawn

The Old Dairy
Cherrybrook Road
CT20 3JX

T: 01303 272786
View their Website -

Eastburn Massey

22 The Oaks
Marineers View

T: 01227 275292
View their Website -

Collier Stevens Chartered Surveyors

Pelican House
86 High Street
CT21 5AJ

T: 01303 239000
View their Website -


Surveyors & Mortgages

A mortgage is a loan secured against your home. Understanding the many different mortgages can be a confusing business unless you take professional advice. Obviously you'll want to know which mortgage is suitable for your needs. It isn't quite as simple as choosing the lender who is offering the lowest initial interest rate at the time.

You also need to think about other factors such as:

  • Do you plan to move again soon?
  • Do you want your repayments to remain fixed?
  • Do you want your repayments to stay below a certain interest rate?
  • All of which could make a big difference to the amount you pay in the short and long term.

W8 Financial Services

W8 Financial services are a local mortgage advice firm and they work in close partnership with Laing Bennett to bring you these benefits:

  • Independent access to 1,000’s of mortgages to get you the most suitable deal from the whole market
  • Full homebuyer and remortgage advice
  • Full Protection advice should the unexpected happen

Their expert financial advisers will:

  • Meet with you in the comfort of your own home (or your preferred location) at a time to suit you.
  • Help you through the purchase process step-by-step
  • Work out your affordability and how much you can borrow
  • Advice on how much it will cost
  • Do all the paperwork – you won’t need to worry about a thing from start to finish

W8 financial Services

28 Trunley Way




CT18 7SD

T: 01303 888111

M: 07775 700039

View their Website -

Professional Bodies

Surveyors & Mortgages

National Association of Estate Agents (NAEA)

The NAEA is the UK's leading professional body for estate agents. Their main functions include regulating, guiding and assisting property professionals across a wide range of disciplines. They also work to make the housing market safer and easier to use and understand when you are buying a home or selling your house.

Every year, unlicensed agents cause Britain's homebuyers and sellers unnecessary stress and hassle - and sometimes loss of money - by giving incorrect or misleading advice or offering poor standards of customer service.

By using a Licensed NAEA agent you are guaranteed:

That the agency has Professional Indemnity Insurance.

This ensures you are financially covered for successful claims relating to members' negligence, bad advice or mishandling of data.

To be consulting with a qualified and trained agent who can give you professional up-to-date advice and guidance.

All members are required to carry out at least a minimum level of Continuous Professional Development (CPD) each year.

That you are dealing with an agent who voluntarily follows the Code of Practice and Rules of Conduct laid down by their professional body.

If an agent does not follow the code, they can be fined or in the worst cases expelled from membership of the NAEA. Their disciplinary process includes everything from cautions and warnings right through to more severe penalties of up to £5000 for each rule breached.

That you have a route to redress should something go wrong.

It is a mandatory requirement that all members belong to an independent redress scheme.

As a member of the public:

You can be sure you are dealing with an experienced and professional agent, by choosing an NAEA member. Membership of the Association is through formal qualification ensuring that NAEA member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible. Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client's interests, while at all times acting in a fair and proper manner.

By choosing Laing Bennett you can be assured of professional standards, both in advice and customer care. We follow a voluntary Code of Practice as well as Rules of Conduct. This means you can be assured that the service you receive is to the highest standard and you will be dealt with professionally and fairly.

The Property Ombudsman

Surveyors & Mortgages

All Estate agents are required to register with an Estate Agent Redress Scheme which investigates complaints.

The Property Ombudsman (TPO) is the scheme that Laing Bennett is registered with. In addition to this registration we have also agreed to follow their Code of Practice and are required to provide additional consumer protection that goes beyond that required by the law.