Question 1

Free professional photography

Accepted Answer

We’re passionate about making every property we market truly shine. Each room is carefully prepared to help potential buyers instantly imagine themselves living there. By removing visual distractions and focusing on space, flow and atmosphere, we allow buyers to appreciate the full potential of every room.Great photography is an art, and capturing the perfect angle and lighting makes all the difference. Our photographer works with meticulous attention to ensure every space is presented at its very best—bright, inviting and beautifully balanced.And because first impressions matter, we make sure your home’s standout features take centre stage from the very first image. Quality visuals don’t just attract attention—they inspire buyers to fall in love before they’ve even stepped through the door.

Question 2

Property details

Accepted Answer

We want your property details to stand out from the crowd, which is why we’ve invested so much care into creating beautifully designed brochures that truly resonate with potential buyers. Each brochure showcases vibrant full‑colour photography that highlights the very best aspects of your home, paired with a clear, thoughtfully presented floorplan that helps buyers immediately understand the layout and begin imagining how they might live in the space.Alongside this, we include a comprehensive overview of every room, outbuilding and garden area, complemented by a detailed location map and key information about the surrounding area. Together, these elements create an inviting, informative and inspiring presentation that gives buyers everything they need to appreciate the full value and potential of your property.

Question 3

Our office

Accepted Answer

Based in our state of the art hub office our experienced and friendly team are on hand to assist prospective purchasers who can phone, email or call in.

Question 4

Our website

Accepted Answer

Nowadays, more than 90% of purchasers start their search for a property on the Internet. And, of these, more than half use a mobile device such as a phone or tablet.Our website is dynamic and adapts to whichever type of device and screen size is being viewed so our visitors always see your property to its best advantage.

Question 5

OnTheMarket.com

Accepted Answer

When your home is on the market you want to achieve the very best price you can, as quickly and efficiently as you can.That’s why along with thousands of the UK’s leading estate and letting agents we are advertising all properties on; OnTheMarket.com – a portal dedicated to presenting properties in the best possible light with nothing to distract or detract from their strengths. There’ll be no adverts, no “valuations” based purely on statistics – in fact, there’ll be nothing on your property’s page except your property, positively presented in the way you have agreed with us.

Question 6

Rightmove.co.uk

Accepted Answer

We include a FREE Rightmove Premium Listing as standard, giving your property larger photos and a more prominent, eye‑catching listing. This enhanced visibility attracts significantly more potential buyers, often generating up to 20% more detailed views.

Question 7

Social media

Accepted Answer

We will post a link to your property details on Facebook and Twitter which in turn is viewed and shared by the people who follow us on these platforms. On Facebook we will also target your property to people who do not follow us by using paid advertising. All this builds up interest in your property which leads to more enquires.

Question 8

Applicants

Accepted Answer

When a new property comes onto the market we will search our database and send out the property details to suitable applicants. The sales team will then follow this up and answer any questions they might have with the aim of booking them in to view. Prospective purchasers enquire about our properties on a daily basis through a variety of sources including; in person at our office, telephone, email and through the online portals like Rightmove and OnTheMarket. We keep in regular contact with them ensuring that we are up to date with their position (ability to move) and requirements before carefully matching them to properties that come onto the market.

Question 9

Viewings

Accepted Answer

Viewings are straight forward, as our staff are on hand to conduct them, allowing for a relaxed and informative look around each property. We will confirm each viewing by email and endeavour to obtain feedback within 24 hours of the appointment. If we can’t get feedback we will make sure you know what we are doing to obtain it.

Question 10

Offers

Accepted Answer

Once an offer is received, we will verify and confirm the buyer’s position, finances and chain details in order to give you all the information and to cut down on potential problems later on in the transaction.

Question 11

Sales progression

Accepted Answer

Once a sale is agreed, we assist in the progression of the transaction by liaising with your solicitor and ensuring that both you and your purchaser are kept informed as to which stage the sale has reached.We are on hand to help with any problems or issues that might crop up to ensure the smoothest possible transaction.

Question 12

Professional recommendations

Accepted Answer

To further widen the service that we offer you, we can provide access to a wide spectrum of specialised property professionals. Whether you are looking for a solicitor, surveyor, financial advisor, planning consultant, builder, decorator or cleaner, we can put you in touch with the relevant service with confidence.You can be confident that we will be there to support you at every step from putting the property up for sale to handing over the keys to the purchaser on completion day.

Question 13

Energy Performance Certificate (EPC)

Accepted Answer

All properties marketed for sale in England and Wales must have a valid EPC or commission one within 7 days of the property being marketed.EPCs give information on how to make your home more energy efficient and reduce your energy costs.EPCs contain information on your home’s energy use and typical energy costs a recommendation report with suggestions to reduce energy use and save money details of the person who carried out the EPC assessment.EPCs carry ratings that compare the current energy efficiency and estimated costs of energy use with potential figures that your home could achieve. Potential figures are calculated by estimating what the energy efficiency and energy costs could be if energy saving measures were put in place.The rating measures the energy efficiency of your home using a grade from ‘A’ to ‘G’ An ‘A’ rating is the most efficient, while ‘G’ is the least efficient. The average efficiency grade to date is ‘D’. All homes are measured using the same calculations, so you can compare the energy efficiency of different properties.EPCs also provide a detailed recommendation report showing how you could reduce the amount of energy you use and your carbon dioxide emissions.The report lists suggested improvements, like fitting loft insulation possible cost savings per year, if the improvements are made how the recommendations would change the energy efficiency rating of the property You don’t have to act on the recommendations in the report. However, if you decide to do so, it could make your property more attractive for sale by making it more energy efficient.

Question 14

PropertyMark

Accepted Answer

Propertymark launched in February 2017 combining five different associations into a single brand.The five associations (ARLA, NAEA, NAVA, ICBA and APIP) were dedicated to promoting the highest industry standards for over 50 years.We voluntarily became a Propertymark Protected agent to demonstrate transparency and ensure that we are at the forefront of developments in the industry. Estate agents, letting agents as well as auctioneers who display the ‘Propertymark Protected’ logo are actively ensuring maximum protection for their clients.Choosing an NAEA Propertymark estate agent means working with trained, experienced professionals who follow a nationally recognised Code of Practice and are backed by an independent ombudsman for complaints. They carry the correct insurance and protections to give you complete peace of mind throughout your move, and are fully registered with HMRC to ensure total compliance with money‑laundering regulations.

Question 15

The Property Ombudsman

Accepted Answer

All Estate agents are required to register with an Estate Agent Redress Scheme which investigates complaints.The Property Ombudsman (TPO) is the scheme that Laing Bennett is registered with.In addition to this registration we have also agreed to follow their Code of Practice and are required to provide additional consumer protection that goes beyond that required by the law.

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